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Online sale Conditions and Cancellation Policy

  • Whenever you make a reservation through www.3dfunartlisboa.com you accept and agree with the payment, cancellation, as well as with any additional terms and conditions that may apply to your booking. Please read carefully the payment, cancellation conditions before you complete your booking.
  • Our website is available to you 24 hours a day, 7 days a week. Through our website www.3dfunartlisboa.com you can reserve, pay entrance tickets.
  • Cancellations up to 24 hours before the selected date/time: a cancellation fee of €5 will be charged.
  • Once the ticket is purchased, changes are only allowed until 24 hours before the original date and time selected. This change must be directly sent to info@3dfunartlisboa.com.
  • Cancellations less than 24 hours from the selected date/time: a 100% cancellation fee of the total booking price will be charged.
  • No show: a 100% cancellation fee of the total booking price will be charged.
  • *In case of trip cancellation due to Covid-19 related motives**, the paid amount will be kept as a credit to be applied in rescheduling your ticket.
  • If your visit must be canceled for operational reasons of the museum, the organization will notify you in advance and will refund the amount to the same means of payment in a maximum of 10-15 days.
  • The organization does not guarantee the authenticity of the ticket if it has not been purchased on our website www.3dfunartlisboa.com with its respective confirmation code.
  • The ticket will not be refunded in case of loss, deterioration, theft, destruction, illness or other reasons.
  • Tickets purchased at a discount or special rate will have to justify this right by means of an accrediting document when accessing the museum. In case of not presenting the corresponding justification, they will not be valid, and the difference will be charged at the real rate.
  • The access and responsibility of minors in the Museum falls on the legal guardian or parents.
  • Visitors under 13 years of age will not be able to access the Museum without the accompaniment of an adult.
  • Minor visitors, between 13 and 17 years old, may access the Museum without the accompaniment of an adult, always under the responsibility of their legal guardian or parents.
  • It is allowed to take photos and videos inside the Museum. If you want to use the images for commercial purposes, please contact info@3dfunartlisboa.com.  
  • The ticket price includes current VAT.