Terms and Conditions - Discover the magic of the 3D Fun Art Museum Lisboa

Identification of the Operating Company
Operating company: Criativapproach, Unipessoal, Lda. | Portuguese tax number (NIF): 518 482 405.
Registered office: Rua Velha da Ajuda, No. 123, Block E, 7th Floor B, 9000-749 Funchal, Portugal.
Museum locations: Lisbon — Rua Duque de Palmela 25B; Funchal — Rua do Surdo 24; Portimão — Avenida Guanaré 35, Portugal.
Tickets and Bookings
2.1. Tickets may be purchased through the official websites, museum ticket offices, and authorised partners or platforms.
2.2. Adult, child, family and group tickets may be available. Prices and eligibility requirements are those displayed at the time of purchase.
2.3. Once payment is confirmed, electronic tickets are sent to the email address provided. The purchaser is responsible for checking the booking details and presenting a valid ticket upon admission.
2.4. Tickets are valid for the selected museum and date, subject to the opening hours and admission conditions communicated.
2.5. Purchases made through partners may be subject to the terms of the relevant sales channel, without prejudice to consumers’ statutory rights.
2.6. Admission is subject to capacity and safety rules. The museum may manage entry to ensure the smooth operation of visits.
2.7. Tickets are valid exclusively for the 3D Fun Art Museum location for which they were issued and may not be used or exchanged for admission to any other museum in the network, including Lisbon, Funchal or Portimão.
2.8. Tickets purchased directly at a museum ticket office may be for admission on the day of purchase or for a future date, as requested by the customer and subject to availability. Tickets purchased for immediate admission cannot be cancelled or refunded due to a visitor’s change of mind after issuance, without prejudice to statutory rights. Tickets purchased in advance for a future date are subject to the cancellation, amendment and refund conditions set out in Section 4.
Gift Cards, Gift Certificates and Vouchers
3.1. Gift Cards and Gift Certificates may be purchased through official channels or issued by the museum, subject to the conditions stated upon issuance.
3.2. Gift Cards and Gift Certificates are valid for 12 months from the date of purchase, unless expressly stated otherwise at the time of purchase. Vouchers issued exceptionally will have the validity period stated on them.
3.3. Gift Cards may be used for one or more purchases up to the available balance during their validity period. After 12 months, a Gift Card automatically expires, regardless of any remaining balance; partial use does not renew or extend its validity. Any balance unused by the expiry date is neither refundable nor redeemable for cash, without prejudice to applicable statutory rights.
3.4. Each instrument may be redeemed only at the museum where it was purchased or issued and is not valid at other locations. Gift Certificates apply to the admission or experiences specified; monetary Gift Cards may be used to purchase tickets and additional services up to the available balance, subject to availability.
3.5. These instruments are non-refundable and cannot be exchanged for cash, except where required by law.
3.6. If the purchase price exceeds the available Gift Card balance, the holder must pay the difference.
3.7. If a code is lost, the museum may attempt to recover it upon verification of the purchase and its validity.
Ticket Cancellations, Changes and Refunds
The conditions in this section apply to advance bookings, whether made online or directly at the museum ticket office.
4.1. Cancellations made more than 24 hours before the scheduled date and time of the visit entitle the customer to a refund of the amount paid, less a 3% administrative and processing fee.
4.2. Cancellations submitted 24 hours or less before the scheduled date and time of the visit are non-refundable, without prejudice to applicable statutory rights.
4.3. Customers may request a change to the visit date or time at no additional charge at least 24 hours in advance, subject to availability and confirmation by the museum.
4.4. Failure to attend on the booked date and at the booked time does not entitle the customer to a refund.
4.5. If the museum cancels a visit for reasons attributable to it, the customer may choose between rescheduling at no additional cost and a full refund of the amount paid.
4.6. For bookings made through partners or platforms, requests must be submitted through the original sales channel, under the conditions communicated and subject to applicable law.
School Visits and Organised Groups
5.1. School visits and organised group visits, including companies, associations and tourist groups, must be booked in advance and are subject to museum availability.
5.2. Full payment must be made no later than 4 calendar days before the scheduled date and time of the visit. The booking is definitively confirmed upon receipt of payment and confirmation by the museum. Failure to pay on time may result in cancellation, following notice to the organising entity.
5.3. Cancellations notified in writing more than 4 calendar days before the scheduled date and time of the visit entitle the customer to a full refund of any amounts paid.
5.4. Cancellations notified 4 calendar days or less before the scheduled date and time of the visit, as well as failure of the group to attend, do not entitle the customer to a refund of amounts paid.
5.5. The number of participants used for payment purposes is the number definitively confirmed by the deadline of 4 calendar days before the visit. The absence of one or more participants on the day, for any reason, does not entitle the customer to a refund of their tickets or a reduction in the total booking price. Any reduction in participant numbers must be notified in writing more than 4 calendar days before the scheduled date and time.
5.6. Requests to change the date or time must be submitted at least 4 calendar days in advance and are subject to availability and museum confirmation.
5.7. During school visits, teachers, educators and chaperones designated by the institution must supervise pupils throughout their stay, ensuring their safety and appropriate behaviour.
5.8. Chaperones must ensure compliance with staff instructions, safety rules and the conditions for using the exhibits.
5.9. Where participants cause damage, the museum reserves the right to recover actual, documented and proportionate losses from the legally responsible party, including the organising institution where applicable.
5.10. Where behaviour jeopardises the safety of people or facilities, staff may request intervention by chaperones and, where justified, end the visitor’s participation.
5.11. These provisions do not exclude any liability legally attributable to the museum.
Birthday Parties, Private Events and Team Building
6.1. Bookings for these events are preferably arranged by email, based on a proposal and specific conditions sent in advance as a PDF and expressly accepted by the customer in writing.
6.2. A deposit of 20% of the total price is required to confirm the booking. The booking is confirmed upon receipt of payment and written confirmation from the museum; the deposit is deducted from the final price.
6.3. The remaining 80% must be paid at least 4 calendar days before the event. Failure to pay may result in cancellation after notice to the customer, without prejudice to statutory rights.
6.4. If cancellation is notified in writing more than 4 calendar days before the scheduled date and time of the event, the museum retains the 20% deposit of the total contracted price, and the customer is not required to pay the remaining balance. If cancellation is notified 4 calendar days or less in advance, or in the event of a no-show, the full amount already paid, corresponding to 100% of the contracted price, will be retained and no refund will be made, without prejudice to statutory rights.
6.5. Requests to change the date or time must be made in writing and are subject to availability, written confirmation from the museum and any applicable specific conditions.
6.6. The number of participants, duration, services, room use and contracted extras are specified in the proposal sent to the customer.
6.7. If the event is cancelled for reasons attributable to the museum, the customer may choose rescheduling or a full refund of the amounts paid.
Admission, Safety and Visitor Conduct
7.1. Admission requires a valid ticket and compliance with museum staff instructions.
7.2. Children aged 12 or under must be accompanied throughout the visit by an adult aged at least 18. Visitors aged 13 to 17 may visit without direct adult accompaniment under the responsibility of their parents or legal guardians. The museum may refuse admission to unaccompanied children aged 12 or under.
7.3. Interaction with exhibits and installations must comply with posted instructions. Climbing on or handling elements without permission is prohibited.
7.4. Behaviour that compromises safety or the experience of others is prohibited, including running, pushing, damaging facilities or disturbing other visitors. Where justified, the museum may refuse admission or request departure in accordance with the law.
7.5. Photography and filming for personal purposes are permitted; professional or commercial uses require prior authorisation.
7.6. Visitors must take care of their personal belongings, without prejudice to liabilities legally attributable to the museum.
7.7. Damage caused intentionally or negligently may give rise to a claim for compensation for actual losses, in accordance with the law.
7.8. In an emergency, all visitors must follow staff instructions.
7.9. Visitors must use the exhibits and other exhibition areas responsibly and for reasonable periods, respecting other visitors’ opportunity to use them. Where others are waiting, prolonged occupation of a single exhibit should be avoided so that the spaces can be shared fairly. Visitors must follow staff guidance on the use and rotation of exhibits whenever necessary.
Photography, Videos and Image Rights
8.1. Taking photographs and videos for personal use, including sharing on social media, is permitted.
8.2. Mobile phones, cameras and tripods may be used for personal purposes provided they do not obstruct entrances, passageways, other visitors or safety arrangements. Staff may request that equipment be moved or removed. Professional lighting and other audiovisual structures require prior authorisation.
8.3. Commercial photography sessions, filming and productions require express authorisation and may be subject to specific conditions and charges.
8.4. Visitors must respect the privacy and image rights of others and obtain any authorisations required by law.
8.5. Intellectual property rights in the exhibits and content remain with their respective owners; purchasing a ticket does not grant commercial exploitation rights.
8.6. Any use by the museum of identifiable visitor images for communications or advertising will comply with the applicable legal grounds and, where required, consent, with particular care concerning minors.
Civil Liability and Damage
9.1. The museum endeavours to provide appropriate safety conditions and is not liable for damage arising exclusively from a visitor’s improper use of facilities where such damage is not legally attributable to the museum.
9.2. The museum reserves the right to recover actual, documented and proportionate repair or replacement costs for exhibits, facilities, equipment or furniture damaged through intentional or negligent behaviour or misuse, from the legally responsible party.
9.3. Adults responsible for minors must ensure their supervision, subject to the applicable legal rules on liability for damage.
9.4. Any accident must be reported to staff immediately, who will provide or request appropriate assistance.
9.5. The museum is not responsible for the loss, misplacement, theft or damage of visitors’ personal belongings while on its premises, except where such circumstances result from acts or omissions attributable to the museum under applicable law. Visitors are responsible for keeping and safeguarding their belongings.
9.6. Nothing in these Terms and Conditions excludes or limits the museum’s liability where doing so is prohibited by law.
Personal Data Protection
10.1. The controller of personal data is Criativapproach, Unipessoal, Lda., Portuguese tax number 518 482 405, with registered office at Rua Velha da Ajuda, No. 123, Block E, 7th Floor B, 9000-749 Funchal, Portugal.
10.2. Data provided, such as name, email address, telephone number and booking information, are processed for booking management, communications, invoicing, customer service and complaints, on the applicable legal grounds.
10.3. Data may be shared with technology service providers, payment processors and booking platforms to the extent necessary and in accordance with the law.
10.4. Data are retained for as long as necessary for the purposes of processing and applicable legal obligations.
10.5. Data subjects may exercise their rights under the GDPR through the museum’s official contact channels and lodge complaints with the Portuguese Data Protection Authority (CNPD).
10.6. Further information is set out in the Privacy Policy available on each museum’s website.
Cookies and Website Use
11.1. The websites may use cookies and similar technologies to ensure their operation and improve the browsing experience.
11.2. The 3D Fun Art Museum websites may use cookies and similar technologies to ensure proper operation, improve the browsing experience and analyse use of their services, in accordance with applicable privacy and data protection law.
11.3. Users may consult the privacy and cookie information provided on the respective websites and use any cookie management options made available.
11.4. Users must use the websites lawfully, without compromising the security, integrity or operation of the systems, and must respect third-party rights.
11.5. Technical or maintenance interruptions may occur, without prejudice to statutory rights relating to contracted services.
Intellectual Property
12.1. Texts, photographs, videos, logos, graphic elements and other website content are protected by applicable intellectual property law.
12.2. Reproduction, distribution, modification or commercial use of this content without authorisation from the relevant rights holders is prohibited, except as permitted by law.
12.3. Sharing for personal, non-commercial purposes is permitted, provided the rights of the owners are respected and the source is identified where appropriate.
12.4. Purchasing a ticket does not transfer intellectual property rights in exhibits, art installations or other exhibition elements.
12.5. Photography sessions, filming or content created inside the museum for commercial, advertising or promotional purposes, including brand campaigns and sponsored content, require prior express authorisation, without prejudice to the legal rights of visitors and third parties.
12.6. Authorisation may set conditions regarding schedules, spaces, equipment and additional charges.
Complaints and Dispute Resolution
13.1. Visitors may submit questions, suggestions or complaints through the museums’ official contact channels.
13.2. The official Complaints Book (Livro de Reclamações) is available in paper form at each museum and electronically at www.livroreclamacoes.pt.
13.3. In consumer disputes, consumers may, in accordance with the law and the relevant jurisdiction, contact: Lisbon — Lisbon Consumer Dispute Arbitration Centre (www.centroarbitragemlisboa.pt); Portimão — Algarve Consumer Information, Mediation and Arbitration Centre (www.consumoalgarve.pt); Funchal — Consumer Dispute Arbitration Centre of the Autonomous Region of Madeira (www.madeira.gov.pt/cacc).
13.4. Further information on alternative dispute resolution is available at www.consumidor.gov.pt.
13.5. This provision does not prevent recourse to the competent courts or other legally available remedies.
Changes to the Terms and Conditions
14.1. The museum may update these conditions for legal, operational or service-related reasons.
14.2. Changes will be published on the official websites, indicating the date of the update.
14.3. Changes do not apply retroactively to purchases, bookings or services already contracted, unless required by law or expressly agreed by the customer.
14.4. Customers are advised to review the conditions before each new booking or purchase.
Applicable Law and Final Provisions
15.1. These Terms and Conditions are governed by applicable Portuguese law, including consumer protection legislation.
15.2. Issues arising from the interpretation or application of these conditions will be resolved in accordance with the law, without prejudice to consumer rights.
15.3. The invalidity or unenforceability of any provision does not affect the validity of the remaining provisions.
15.4. These conditions apply to the museums in Lisbon, Funchal and Portimão, without prejudice to specific conditions for services or locations communicated in advance.